The Knowledge and the Skills you will acquire
After taking the ITIL Foundations training course, you will be able to:
- Understand the roots of ITIL
- Grasp the four fundamental process of ITIL
- Anticipate the impact of ITIL on the organisation’s performance
- Implement ITIL process in real life situations
- Handle the different parts of an ITIL execution
The context of this training course
Are you ready to learn how the world’s top organisations manage their IT-enabled services?
If so, this training course covers the four dimensions, service value system (SVS), service value chain (SVC), guiding principles, and practices of ITIL, as well as other service management concepts.
Today’s main business processes are underpinned by IT services; consequently, it is crucial to have a tough service management capability.
Passing the ITIL Foundations training course is a significant achievement.
It shows you can take the ITIL framework and adapt it to real-life situations.
Managing IT services well, gets ultimate value from technology – and makes you more productive.
Getting the right people, processes and technology in place will meet your needs – and your customer’s needs.
Although there are no mandatory prerequisites, some experience in a product or service organisation is beneficial.
Programme de Formation
|UNIT 0: WHAT IS THE PHILOSOPHY OF ITIL?||00:00:00|
|UNIT 1: THE UPBRINGING OF ITIL||00:00:00|
|UNIT 2: THE FUNDAMENTAL PROCESSES OF ITIL – ITIL SERVICE STRATEGY||00:00:00|
|UNIT 3: THE FUNDAMENTAL PROCESSES OF ITIL – ITIL SERVICE DESIGN||00:00:00|
|UNIT 4: THE FUNDAMENTAL PROCESSES OF ITIL – ITIL SERVICE TRANSITION||00:00:00|
|UNIT 5: THE FUNDAMENTAL PROCESSES OF ITIL – ITIL SERVICE OPERATION||00:00:00|
|UNIT 6: THE FUNDAMENTAL PROCESSES OF ITIL – ITIL CONTINUAL SERVICE IMPROVEMENT||00:00:00|
|UNIT 7: ITIL ROLES||00:00:00|
|BONUS UNIT: ITIL KEY PERFORMANCE INDICATORS||00:00:00|
|Quiz ITIL Foundations||Durée illimitée|
Quiz ITIL Foundations - Certificat PDF
A virtual certificat that testifies your success in our training course.
Quiz ITIL Foundations - Certificat PDF + Imprimé, signé et livré chez vous
A printed certificat that testifies your success in our training course.